退货政策

Shipping Times:​

• Domestic shipping times may vary depending on when your order was placed. 

• Shipments usually depart our facility within 2 - 3 business days of receiving an order, and arrive at their destination within 5 - 10 business days.

• Due to MJM being located in the western-most provinces, domestic shipments to the east coast may take slightly longer to arrive.

• MJM is able to ship product across the boarder to residents of the USA (MJM is not responsible for informing customers about current tariffs in effect in the USA).

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Shipping Costs:​

• Shipping costs may vary depending on order size, distance to be shipped, and desired delivery times.

• Shipping ebikes to a domestic Canadian address outside of British Columbia and Alberta may incur additional shipping charges.

• Shipping ebikes into the USA may incur additional shipping charges, as well as taxes and tariffs.

• Your shipping costs will be calculated at checkout or in-store by one of the MJM team members.

• * Free shipping for ebikes only applies for the western provinces of Canada: British Columbia, Alberta, Saskatchewan, and Manitoba.

• Parts and accessories purchased with an ebike will be shipped together.

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Shipping Methods:

• Rosenau, Canada Post, FedEx, Purolator,  and Canpar are the primary business we use for ground shipments throughout Canada.

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Delivery Times:

• Local/Inner-city delivery times may vary depending on the time, day, road conditions, weather, traffic, and number of items being delivered. 

• Most local/inner-city deliveries can be scheduled with an MJM team member.

• Same-day-delivery only available at the discretion of the MJM team members (additional charges may apply).

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Delivery Costs:

• Local/Inner-city delivery costs may vary depending on your distance from the nearest MJM store. 

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Delivery Methods:

• For most local/inner-city deliveries, one of our MJM team members will drop-off your ebike.

• Alternative local/inner-city courier services may be required at the discretion of the MJM team.

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Shipping to Remote Locations:​​​​

• Shipping to the Territories and remote/rural locations may incur additional shipping charges.