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保修政策

Thank you for purchasing an MJM Ebike. This bike, if properly maintained, will give you years of enjoyable riding. Below is the MJM Wheels warranty outline. Please review it and do not hesitate to ask any questions you might have regarding it.

 

Your have purchased much more than a typical bicycle. It is much heavier, full of electrical and mechanical components and connection points, and more expensive than a typical bike. For that reason, you should have an annual maintenance check over and servicing done on the ebike to keep your investment operating at its peak condition.

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**ONLY THE COST OF PARTS WILL BE COVERED UNDER WARRANTY.

LABOR CHARGES ARE NOT COVERED UNDER WARANTY.**

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Basic Terms:

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Electrics

  • 1 year from the date of purchase on controller, motor, battery, lights and display against manufacturer defects.

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Paint and Graphics

  • 1 year from date of purchase.

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Frame

  • 2 years from date of purchase against cracks.

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Mechanical Wear Parts

  • 30 days from date of purchase against manufacturer defects - rims, spokes, tires, chain, suspension, seats, brakes.

 

Specifics

  • Warranty only applies to the original purchaser.

  • To make a warranty claim the ebike must be taken to the MJM store with the original receipt.

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Warranty Voided If:

  • Electrics:

    • Evidence of Modifications.

    • Battery stored improperly - not following care instructions from webpage – for example allowing the battery to freeze over the winter.

    • Water damage.

    • Using a non-authorized charger.

    • Corrosion of contacts due to improper storage. For example, leaving the ebike outside in the snow. When the snow melts, the water will run into the framework, and could corrode the electrics and contact points.

    • Disconnection / reconnection of electrical cables between components. The connection points are small and easily damaged if not handled by a trained technician.

    • Evidence of the dismantling of any of the components after the purchase.

    • Unauthorized service work on the ebike.

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  • Paint and Graphics:

    • Scratches are not covered by warranty.

    • There is evidence of use of a power washer used to clean the bike. This can be detrimental to the paint finish and do damage to the electrics.

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  • Frame:

    • Evidence of abuse, or damage resulting from a crash.

    • Evidence of modifications made to the frame and ebike components.

    • Evidence of extreme riding, stunting or jumping.

    • Evidence of water damage causing corrosion.

    • Improper storage.

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  • Mechanical Wear parts:

    • Evidence of abuse, or a crash.

    • Evidence of modifications made to the frame and ebike components.

    • Evidence of extreme riding, stunting or jumping.

    • Evidence of water damage causing corrosion.

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  • Commercial Use:

    • Use as a part of a Rental Fleet or as a Company Vehicle for travel or courier purposes.​

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Not Covered by Warranty

  • Normal wear and tear after the warranty periods.

  • Consumables and wear products – for example tires, tubes, brakes and brake pads, cables and housing, grips, chain, and spokes) after the warranty period.

  • Damage resulting from a failure to follow instructions in the owner’s manual, accidents, misuse, neglect, modifications, aftermarket parts, water damage, extreme riding/stunting, improper maintenance.

  • Unauthorized service or use of unauthorized parts.

  • Freight / transport costs to get the ebike to an MJM Wheels store, or have it returned to you.

  • Labor or shop charges to do the warranty repair. ONLY THE PART IS WARRANTIED.

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E-Scooter Warranty:

Thank you for purchasing an MJM Scooter. This scooter, if properly maintained, will give you years of enjoyable riding. Below is the MJM Wheels warranty outline. Please review it and do not hesitate to ask any questions you might have regarding it.

 

Basic Terms

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Electrics

  • 1 year from the date of purchase on controller, motor, battery, lights and display against manufacturer defects.

​

Paint and Graphics

  • 1 year from date of purchase.

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Frame

  • 2 years from date of purchase against cracks.

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Mechanical Wear Parts

  • 30 days from date of purchase against manufacturer defects - rims, spokes, tires, chain, suspension, seats, brakes.

 

Specifics

  • Warranty only applies to the original purchaser.

  • To make a warranty claim the ebike must be taken to the MJM store with the original receipt.

 

Warranty Voided If:

  • Electrics:

    • Evidence of Modifications.

    • Scooter stored improperly - not following care instructions from webpage – for example allowing the battery to freeze over the winter.

    • Water damage.

    • Using a non-authorized charger.

    • Corrosion of contacts due to improper storage. For example, leaving the ebike outside in the snow. When the snow melts, the water will run into the framework, and could corrode the electrics and contact points.

    • Disconnection / reconnection of electrical cables between components. The connection points are small and easily damaged if not handled by a trained technician.

    • Evidence of the dismantling of any of the components after the purchase.

    • Unauthorized service work on the scooter.

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  • Paint and Graphics:

    • Scratches are not covered by warranty.

    • There is evidence of use of a power washer used to clean the bike. This can be detrimental to the paint finish and do damage to the electrics.

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  • Frame:

    • Evidence of abuse, or damage resulting from a crash.

    • Evidence of modifications made to the frame and e-scooter components.

    • Evidence of extreme riding, stunting or jumping.

    • Evidence of water damage causing corrosion.

    • Improper storage.

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  • Mechanical Wear parts:

    • Evidence of abuse, or a crash.

    • Evidence of modifications made to the frame and e-scooter components.

    • Evidence of extreme riding, stunting or jumping.

    • Evidence of water damage causing corrosion.

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Not Covered by Warranty

  • Normal wear and tear after the warranty periods.

  • Consumables and wear products – for example tires, tubes, brakes and brake pads, cables and housing, and grips) after the warranty period.

  • Damage resulting from a failure to follow instructions in the owner’s manual, accidents, misuse, neglect, modifications, aftermarket parts, water damage, extreme riding/stunting, improper maintenance.

  • Unauthorized service or use of unauthorized parts.

  • Freight / transport costs to get the e-scooter to an MJM Wheels store, or have it returned to you.

  • Labor or shop charges to do the warranty repair. ONLY THE PART IS WARRANTIED.

Warranty Process

  1. The customer needs to have the original purchase receipt for the ebike. Without the original receipt, a warranty claim can not be made.

  2. The onus is on the customer to have their ebike be dropped-off or delivered to the store where they originally purchased the ebike. Warranty work will only be provided by the location the ebike was purchased from.​​

  3. The customer must then wait for an inspection to be conducted on the ebike to determine if the issues it has been brought in for are covered under warranty. Refer to the sections "Not Covered Under Warranty", and, "Warranty Void If" sections above for more details.

  4. If MJM has determined the issues on the ebike are covered under warranty, the problem parts will be replaced (labor time is not covered by your warranty and will be billed to you).

  5. If MJM determines that the issues on the ebike are not covered under warranty, the customer can then choose to either have the issues repaired out-of-pocket, or they can choose to come pick-up their ebike or have it shipped back to them, at their expense.

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